Technical Support & Common Questions
A comprehensive resource for Krones labeler maintenance, parts, and service capabilities provided by LES.
We specialize in Krones Solomatic, Topmatic, Contiroll, Canmatic, Autocol, Rotina, and Polymatic machines.
Yes, LES provides nationwide on-site service, troubleshooting, and auditing for facilities across the United States.
LES offers a competitive alternative to OEM pricing, often providing faster lead times and more flexible scheduling for independent bottlers and packagers.
Yes, LES offers free phone consultation and technical support to help your mechanics troubleshoot immediate labeling issues.
We prioritize emergency calls to minimize downtime for critical Food & Beverage or Brewing production lines.
Our audits include a comprehensive inspection of wear parts (pallets, grippers, sponges), drive train analysis, and a detailed report of necessary repairs to restore OEM efficiency.
Yes, LES is an official partner for Timmer Pneumatics, supplying tim®GLUE D4 piston pumps and parts.
Our primary expertise is Krones labeling technology, allowing us to provide deep, specialized knowledge rather than generalist repair.
Yes, we assist with decommissioning, moving, and re-commissioning Krones labelers for plant relocations.
We offer scheduled preventative maintenance (PM) visits to replace wear parts before they cause machine failure.
We focus on the Food & Beverage, Brewing, Wine & Spirits, and Chemical industries.
We stock many high-wear parts for same-day shipment to get your line back up and running immediately.
Yes, all LES parts are manufactured to meet or exceed OEM specifications for fit, finish, and longevity.
Yes, we are fully insured and compliant with standard safety requirements for major manufacturing facilities.
You can use our online contact form or call our support line directly to schedule a technician.
Flagging can be caused by improper magazine finger tension, poor glue flow or labels with high coefficiency of friction.
Yes, we clean, resurface, and re-coat vacuum drums for Contiroll and Canmatic machines to restore proper label transfer.
We offer both on-site cutting unit calibration and a complete rebuild service to sharpen and gap blades to factory specs.
Stringing is usually a result of low glue temperature, clogged spray nozzles, or worn glue roller scrapers.
Yes, we stock rubber and silicon vacuum drum segments for various Contiroll HS and ED models.
LES can perform a "Teach-in" for your contrast sensors to ensure the machine cuts the label exactly at the registration mark.
Charring indicates thermal system failure or infrequent cleaning. We offer glue pot cleaning and heater replacement services.
We can retrofit older glue systems with modern Timmer pumps and heated hoses for better consistency.
The gap must be set precisely (typically in microns) based on label thickness; our techs carry precision gauges to set this.
While Prontomatic is a cold glue machine, we service the hot melt variations and can source parts for them.
Blades should be rotated or replaced when you see jagged cuts or "hanging" labels; we stock stationary and rotary blades.
Slippage usually means the friction coating on the drum is worn or the vacuum ports are clogged with paper dust/glue.
Yes, we stock silicone rollers and scrapers for Krones hot melt units.
We troubleshoot sensor faults, PLC timing issues, and vacuum leaks that cause missed labels.
HS (High Speed) and ED (Ergonomic Design) use different drum sizes and cutting geometries; we identify and supply the correct parts for both.
We recommend using specific purging compounds and non-abrasive tools; we also offer an Exchange Program for pre-cleaned pots.
Yes, we carry magazine fingers and other magazine components for Krones label magazines.
We troubleshoot and replace electrical slip rings that cause heating failures in the rotating aggregate.
Curling often results from excessive glue temperature or grain direction issues in the label stock.
Yes, we supply high-durability container handling parts for cans, jars & bottles.
Yes, we ship rebuilt, plug-and-play aggregates for Solomatic and Topmatic machines to minimize your downtime.
Uneven patterns are caused by worn pallets; LES offers professional new pallet and pallet refacing services to restore flatness.
Dog-ears (bent corners) are caused by poor gripper release timing or sticky sponge rollers, which we can adjust.
Yes, we perform complete aggregate overhauls, including shaft replacement, bearing swaps, and timing synchronization.
We stock and manufacture standard and custom glue pallets for various bottle shapes.
We recommend the tim®GLUE D4 pneumatic piston pump for low-pulsation cold glue delivery.
Jamming is often due to worn feedscrews or starwheels; we can audit and replace these handling parts.
Gripper timing requires precise cam adjustment; our technicians can zero and re-time your cylinder for perfect transfer.
Yes, we sell high-density sponge rollers that ensure proper label wipe-down without tearing.
We supply change parts (starwheels, guides, centering bells) to adapt your machine for new bottle shapes.
Flagging in wet glue is usually due to insufficient compression time or worn brushes; we supply upgraded wipe-down brushes.
Yes, we service smaller inline models like the Rotina and Polymatic commonly used in smaller breweries.
We teach operators how to use a wet film gauge and adjust the scraper gap for optimal consumption.
Leaking shafts indicate worn seals or bearings; our aggregate rebuild service addresses this common issue.
We provide support and parts sourcing for Universella models.
Yes, our machine shop can reface pitted pallets to factory tolerances, saving you the cost of buying new ones.
Magazine fingers and slide rails must be cleaned and aligned regularly to prevent multiple label pulls.
We adjust the magazine retention fingers and air-assist blowers to ensure smooth feeding.
We can make custom bottle plates and centering bells for diverse container types.
We optimize glue formulations and air-blow-off systems to handle wet bottles in breweries.
It is our philosophy of providing OEM-quality parts and service at a fraction of the cost, keeping your budget intact.
Yes, our rebuilt units come with a warranty that matches or exceeds the original manufacturer's coverage.
We exchange Glue Pots, Aggregates, Centering Heads and some Gearboxes.
We ship you a rebuilt unit immediately; you install it and send us your "core" back for credit.
We build custom spare parts kits (hardware, springs, seals, fingers, etc) tailored to your specific machine model.
All of our machined parts are fabricated locally to ensure high quality and fast availability.
Yes, we supply hard-to-find metric bolts, screws, and fasteners specific to German machinery.
We stock sensors, relays, switches, and can source obsolete PLC components.
Rebuilding is significantly cheaper (often 40-60% less) and faster than purchasing new OEM assemblies.
Yes, we offer high-durability centering bells and heads for bottle hold-down.
Yes, send us a photo of the broken part, and our technicians can identify the replacement.
Yes, we offer expedited air freight for critical breakdown parts.
Yes, all material handling parts meant for food environments meet industry hygiene standards.
We have a flexible return policy for non-custom parts; please check our terms for details.
We do not sell manuals, but we can provide specific drawings, partslists and training that covers the content found in OEM documentation.
Custom pallets typically have a lead time of 1-2 weeks, compared to months from overseas suppliers.
We can recommend and supply the correct food-grade greases and oils for your specific aggregates.
Yes, we rebuild main drive gearboxes and feedscrew drive gearboxes.
We carry a wide variety of nylon and hair brushes for final label compression.
Yes, we support modular labeling stations found on Topmodul series equipment.
Yes, we provide hands-on training at your facility to teach operators startup, cleanup, and basic adjustments.
We teach timing, synchronization, aggregate rebuilding, and electrical troubleshooting for your maintenance staff.
Yes, we offer electrical upgrades to retrofit older button-panels with modern HMI touch screens.
Timmer NFC pumps allow you to scan the pump with a smartphone to see stroke counts, maintenance alerts, and diagnostics.
We audit your machine to establish "Centerline" settings that speed up SKU changeovers and reduce waste.
We offer "Onboarding" training packages to get new staff up to speed quickly on Krones equipment.
We can audit and upgrade interlocks and E-stop circuits to meet current OSHA/safety standards.
Timmer pumps offer lower pulsation (smoother glue film), integrated heating, and higher reliability than older diaphragm pumps.
Yes, we can guide your team through repairs using video calls to save travel costs.
We can retrofit modular machines (like Topmodul) with new PSL aggregates, though fixed machines are harder to convert.
We train staff on proper film thickness settings and upgrade to precision pumps to reduce waste.
We provide documentation of training completion for your HR and safety records.
We can install high-speed handling parts and optimize timing to increase your BPM (Bottles Per Minute).
We analyze the entire loop—from label stock and glue type to machine settings—to find the root cause of issues.
Yes, we can inspect a used machine before you buy it to warn you of expensive hidden repairs.
We do not sell date coders, but we can mount and integrate your third-party coder into the labeler's controls.
We identify obsolete PLCs and drives and propose modern replacements before they fail.
Not at this time, but we do have Spanish training material.
Our electrical engineers are proficient in troubleshooting and modifying logic for standard labeling operations.
Better-trained operators cause fewer jams, break fewer parts, and reduce waste, paying for the training within weeks.
We can consult on paper vs. plastic labels and grain direction to ensure they work with your machine.
We can install digital temperature controllers for tighter control over adhesive viscosity.
We use diagnostic software to read servo drive error codes and pinpoint the failure.
Yes, we can design and machine custom starwheels and guides for unique bottle shapes.
Krones machines are complex; general mechanics often miss the nuance of "cam timing" and "transfer geometry" that we specialize in.
Questions? Call us and let us help.